1. Introduction

Overview: Mashora Legal & Corporate Consulting (hereinafter “Mashora”, “the Firm”, “we” or “us”) is a legal and corporate consulting firm based in the United Arab Emirates (UAE). These Terms of Service (“Terms”) govern the use of Mashora’s services by any client or user (hereinafter “Client” or “you”). By engaging Mashora for any legal, corporate, or advisory services, or by accessing our website or communicating with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using Mashora’s services.

Acceptance of Terms: The Client’s use of Mashora’s services constitutes acceptance of these Terms in full. These Terms form a legally binding agreement between Mashora and the Client from the moment the Client requests or commences use of our services. The Client represents that they have the legal capacity and authority to enter into this agreement. If the Client is an entity (such as a company or organization), the individual accepting these Terms on its behalf represents and warrants that they are authorized to bind that entity to these Terms.

2. Services Provided

Mashora offers a range of professional legal and business consulting services tailored to individual and corporate clients. Our core Services include, but are not limited to, the following:

• Legal Consultation: Providing expert legal advice and opinions on UAE laws and regulations across various fields (e.g., commercial law, family law, employment law). This includes reviewing contracts, advising on compliance, and guiding clients through legal procedures in the UAE.
• Corporate Formation and Business Advisory: Assisting with the formation and structuring of companies within the UAE (including mainland companies, free zone entities, and offshore companies). We handle company registration, licensing, drafting of corporate documents (such as Memoranda and Articles of Association), and provide ongoing corporate governance advice.
• Business Advisory Services: Offering strategic business consulting, including market entry advice, business planning, risk management guidance, and corporate strategy development. We advise on mergers and acquisitions, joint ventures, and other business transactions, ensuring compliance with UAE corporate laws.
• Family Law Services: Advising on matters of personal status and family law under UAE jurisdiction, such as marriage, divorce, custody, inheritance, and wills. We provide guidance in alignment with UAE law (including Sharia principles where applicable) and assist with preparing necessary legal documents or court submissions.
• Immigration and Visa Services: Facilitating immigration processes, including visa applications (residence visas, work permits), business immigration, and citizenship or residency planning within the UAE legal framework. We guide clients through requirements of UAE immigration authorities and assist in document preparation and submissions.
• Labor Law and Employment Services: Providing consultation on UAE labor law matters, such as employment contracts, termination, end-of-service benefits, workplace policies, and dispute resolution between employers and employees. We ensure advice is in compliance with the UAE Labor Law and relevant free zone regulations.
• Other Services: Mashora may from time to time offer additional legal or consulting services (such as intellectual property registration, real estate legal advice, or regulatory compliance consulting) as requested by the Client. Any such services will also be subject to these Terms unless a separate agreement is executed.

Mashora will perform all services with reasonable care, skill, and diligence consistent with professional standards in the UAE. The specific scope and details of services to be provided to a Client will typically be outlined in a separate engagement letter or proposal, but in all cases these general Terms will apply. We do not guarantee any specific outcomes, as legal and business outcomes depend on many factors outside our control (such as decisions of government authorities or courts). However, we commit to using our expertise to serve the Client’s best interests within the scope of the engagement.

3. Client Obligations

To enable Mashora to effectively deliver services, the Client agrees to fulfill the following obligations:

• Provide Accurate Information: The Client must provide true, accurate, current, and complete information and documentation as needed for Mashora to perform the services. This includes all relevant facts, contracts, personal or company data, financial information, or any other material detail pertaining to the matter. The Client is responsible for promptly updating Mashora if any information previously provided becomes incorrect or if new information arises. Mashora shall rely on the information provided by the Client and shall not be liable for any outcome resulting from inaccurate, misleading, or omitted information supplied by the Client.
• Compliance with Laws: The Client must comply with all applicable laws and regulations of the UAE (and any other relevant jurisdiction) in connection with the use of Mashora’s services. The Client’s requests or instructions to Mashora shall not cause the Firm to violate any law or professional regulation. If a Client is aware or has reason to believe that a course of action may be illegal or non-compliant, they must inform Mashora immediately. The Client is further responsible for obtaining any necessary consents or approvals (for example, corporate resolutions authorizing a transaction) before instructing Mashora to proceed with a service.
• Cooperation and Due Diligence: The Client shall cooperate fully with Mashora. This includes responding in a timely manner to requests for information, attending meetings or discussions as necessary, reviewing documents provided by Mashora for accuracy, and making decisions or providing approvals on matters when requested. The Client should ensure that any personnel or representatives on their side involved in the matter are available and cooperative. Where Mashora provides drafts of documents or advice for review, the Client should examine them and promptly communicate any questions or concerns. Timely cooperation is essential for Mashora to meet deadlines and effectively represent the Client’s interests.
• Good Faith and Ethical Conduct: The Client is expected to act in good faith in all dealings with Mashora. The Client should not seek advice or services from Mashora for any fraudulent, unethical, or unlawful purpose. If at any point Mashora discovers that the engagement is being used to further an illegal activity or if the Client has withheld information about an illegal or unethical aspect of the matter, Mashora reserves the right to terminate services (see Section 7 Termination of Services below). The Client should also treat Mashora’s staff and representatives with professional courtesy and respect.
• Payment Obligations: The Client must pay all fees and expenses due to Mashora in accordance with the agreed terms (see Section 5 Fees and Payment Terms). Timely payment is a critical obligation. Failure to pay invoices on time may result in suspension of services or termination of the engagement, and the Client may be liable for interest or late payment charges. The Client should also reimburse any agreed-upon out-of-pocket expenses that Mashora incurs on the Client’s behalf (for example, government filing fees, translation costs, courier charges) in a timely manner upon receiving evidence of such expenses.

By fulfilling these obligations, the Client enables Mashora to provide services efficiently and effectively. Any breach of the above obligations by the Client may affect the quality, outcome, or timing of our services, and in some cases, may entitle Mashora to suspend work or terminate the service agreement as noted elsewhere in these Terms.

4. Confidentiality

Mashora is committed to maintaining the confidentiality of all information entrusted to us by the Client. Confidential Information refers to any non-public information that the Client provides to Mashora or that Mashora otherwise receives in the course of providing services, including but not limited to personal data, business plans, financial records, legal documents, communications, and any advice or reports we furnish to the Client.

• Our Commitment: Mashora shall keep all Client Confidential Information strictly confidential. We will not disclose such information to any third party except as authorized by the Client or as required to perform the services (for example, disclosing relevant details to a court, government agency, or counterparties with the Client’s consent during a transaction). All Mashora employees, consultants, and any subcontractors or external advisors we engage are bound by confidentiality obligations and professional ethics, and they will only access the Client’s information on a need-to-know basis for the purpose of delivering the agreed services. Mashora also implements appropriate administrative and technical measures to protect Client data from unauthorized access or disclosure in line with UAE regulations and industry best practices.

• Exceptions: The only circumstances under which Mashora may disclose Confidential Information without the Client’s prior consent are: (a) if such disclosure is required by UAE law, regulation, or a valid court order or directive by an authority (for example, a subpoena, law enforcement investigation, or regulatory requirement compelling disclosure); or (b) if the Client expressly authorizes a specific disclosure. In the event Mashora is required by law or order to disclose Confidential Information, we will, to the extent legally permitted, notify the Client of the request so that the Client may seek a protective order or other appropriate remedy. We will only disclose the minimum information legally required and will take reasonable steps to ensure the information remains protected.

• Duration of Confidentiality: Mashora’s duty of confidentiality commences from the very first contact or communication with the Client, even before a formal engagement, and continues indefinitely even after the termination of services or completion of the engagement. This means Mashora will continue to treat Client information as confidential even after the client relationship ends, in accordance with professional conduct rules and applicable law.

• Client’s Confidentiality Duty: Similarly, the Client agrees to keep confidential any non-public information about Mashora’s business, methodologies, or any materials provided by Mashora that are marked confidential or would reasonably be understood to be confidential, except where disclosure is required by law or for the purpose of enforcing the Client’s rights under these Terms. This includes any templates, reports, or advice that Mashora provides exclusively for the Client’s use—such materials should not be shared with third parties (except other advisors or stakeholders in the matter who also owe confidentiality, or as necessary to carry out the advice) without Mashora’s consent.

Mashora’s confidentiality commitment is fundamental to our professional relationship with clients. We abide by all applicable UAE laws and professional regulations regarding client confidentiality (for example, legal professional privilege and data protection laws). If you have any specific confidentiality concerns or require a separate Non-Disclosure Agreement, we are willing to discuss and accommodate reasonable requests to ensure your information remains protected.

5. Fees and Payment Terms

The Client agrees to pay Mashora the fees and charges for the services provided, as set forth in our fee schedule or as otherwise agreed in writing (e.g., in a proposal, engagement letter, or invoice). Our fees and payment terms are as follows:

• Fee Structure: Fees for services may be calculated on a variety of bases depending on the type of service and the agreement with the Client. Common fee arrangements include hourly rates (for legal consultations or ongoing advisory, billed per hour of work at an agreed rate), fixed fees or packages (for defined tasks such as company formation or visa processing, agreed as a lump sum), or retainers (an advance payment against which hourly work is billed). The specific fee arrangement for your matter will be confirmed by Mashora in writing before commencing work. Unless otherwise stated, all fee quotes are in United Arab Emirates Dirhams (AED). If a matter evolves beyond the initially agreed scope, Mashora will inform the Client in advance of any additional fees or costs that may be incurred for approval.

• Expenses: In addition to professional fees, the Client is responsible for any out-of-pocket expenses incurred by Mashora in the course of providing services. Such expenses may include, for example, government or registration fees, notary charges, translation costs, travel expenses for meetings outside our offices (if applicable), courier/postage costs, and any applicable taxes (including UAE Value Added Tax (VAT)). All such expenses will be itemized in the invoice or communicated to the Client with appropriate documentation. Mashora will seek the Client’s prior approval before incurring any significant or unusual expense on the Client’s behalf.

• Invoicing and Payment: Mashora will invoice the Client for fees and expenses at agreed intervals or upon completion of specific milestones or services. Typically, invoices are issued monthly for ongoing matters, or upon completion of a task for one-off services, unless otherwise agreed. Each invoice will outline the services provided and the amount due. Payment of each invoice is due within the period specified on the invoice (commonly 14 days or 30 days from the invoice date, as indicated). Payments should be made in the currency stated (usually AED) and via the payment methods accepted by Mashora (such as bank transfer, cheque, or other agreed method). The Client is responsible for any bank charges or transaction fees associated with the payment. If the Client requires a purchase order or specific reference on the invoice for internal processing, it is the Client’s responsibility to inform Mashora in advance.

• Late Payment: If the Client fails to pay any invoice by its due date, Mashora reserves the right, in addition to any other remedies, to suspend or cease provision of further services until the account is brought current. Late payments may be subject to a late payment fee or interest charge as permitted by UAE law. For example, Mashora may charge interest at a rate of [x]% per month (or the maximum rate allowed by applicable law, if lower) on any amount that remains unpaid [y] days after the due date, accruing from the due date until payment is received in full. The Client will be responsible for any costs of collection (such as legal fees) incurred by Mashora in pursuing overdue amounts.

• Refunds and Cancellation: Fees for services that have been completed are generally non-refundable. If the Client decides to terminate the services before completion of the project or matter, the Client will be billed for the work performed up to the date of termination (on a pro-rata or hourly basis as appropriate). Any advance payment or retainer held by Mashora that exceeds the fees for work done and expenses incurred will be refunded to the Client, after deducting any outstanding amounts owed. Conversely, if work performed and expenses incurred exceed any advance payments, the Client must pay the balance due. Mashora will provide a final statement or invoice in such cases to detail how the final amount was calculated. Refunds, if applicable, will be processed in a timely manner and in accordance with UAE law and any relevant professional rules.

• Disputed Charges: If the Client in good faith disputes any portion of an invoice, the Client should notify Mashora in writing as soon as possible, and ideally before the payment due date, specifying the nature of the dispute and the amount in question. Both parties agree to discuss and resolve any invoice disputes promptly and in good faith. The Client is still obligated to pay the undisputed portions of the invoice by the due date. Any adjustments or credits, if agreed upon, will be reflected in a subsequent invoice or a revised invoice.

All fees and payment terms are established in compliance with applicable UAE regulations. Mashora strives to be transparent in its billing practices, and we welcome any questions regarding our fees. By engaging Mashora, the Client acknowledges that they understand and agree to the fee structure and payment obligations for the services requested.

6. Limitation of Liability

To the fullest extent permitted under applicable law of the United Arab Emirates, Mashora’s liability to the Client is limited as set out below. The purpose of this section is to define and limit the risks and liabilities for both the Client and Mashora in relation to the services provided.

• No Indirect or Consequential Damages: Under no circumstances will Mashora, its partners, employees, or agents be liable to the Client for any indirect, incidental, special, punitive, or consequential losses or damages. This limitation includes, but is not limited to, loss of profits, loss of business opportunity, loss of anticipated savings, loss of data, loss of goodwill, or any similar damages that may arise from the use of our services or advice, even if Mashora has been advised of the possibility of such damages. Mashora’s services involve professional judgment and advice based on information provided by the Client and external circumstances; while we strive for accuracy and effectiveness, outcomes can vary and the Client assumes responsibility for decisions they make based on our work.

• Liability Cap: Mashora’s total cumulative liability for any and all claims arising out of or related to the services provided, these Terms, or the engagement with the Client (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the total amount of fees paid by the Client to Mashora for the specific service or matter in question. If the claim involves a specific portion of work, the liability will be limited to the fees paid for that portion of work. This limitation is a fundamental part of the bargain in these Terms; the pricing of our services reflects this allocation of risk, and the Client acknowledges that without this limitation, the fees charged would likely be higher.

• Exceptions: Nothing in these Terms shall operate to exclude or limit Mashora’s liability for matters that cannot be excluded or limited under UAE law. For example, if UAE law prohibits limiting liability for a certain act or omission (such as Mashora’s willful misconduct or gross negligence, or personal injury caused by Mashora’s actions), then to the extent that prohibition applies, the relevant limitation stated in these Terms will not apply to that specific liability. However, all other limitations and exclusions will still apply to the fullest extent permitted by law. Similarly, these Terms do not limit Mashora’s liability for any guarantee or warranty explicitly given in writing about the services, if such guarantee is part of a separate agreement with the Client.

• Third-Party Claims: The Client agrees that Mashora will not be liable for any claims or demands made against the Client by any third party arising out of or related to the services. The services and advice we provide are intended solely for the benefit of the Client (or other designated beneficiaries as agreed in writing) and not for any third party. If any third party uses or relies on any deliverables or advice from Mashora without Mashora’s explicit consent, the Client shall ensure that such third party does not hold Mashora responsible. The Client agrees to indemnify and hold Mashora harmless from any third-party claims arising due to the Client’s misuse or misrepresentation of Mashora’s advice or work product.

• No Warranties: While Mashora endeavors to provide high-quality services, to the maximum extent allowed by law we disclaim any implied warranties or guarantees about the outcome of any matter. Legal and consulting outcomes are inherently uncertain. Mashora does not warrant or guarantee any specific result (such as winning a legal case, obtaining a particular license, or achieving a business objective) through our services. All services are provided on an “as is” and “as available” basis, based on our professional expertise and the information available at the time.

The Client acknowledges and agrees to the above limitations of liability as a condition of engaging Mashora. These limitations allocate certain risks between the parties and form a basis for the fees charged. The Client may consider obtaining independent insurance to cover any losses beyond these limitations if concerned about potential risks. This section shall survive the termination or expiration of the engagement and remain enforceable to the fullest extent permitted by law.

7. Termination of Services

Either party (the Client or Mashora) may terminate the engagement for services under the conditions outlined below. Termination may occur for convenience (no fault) or for cause (due to breach or other significant reason). Termination shall be done in writing (including by email or letter), and is effective upon receipt of such notice or a later date specified in the notice.

• Termination by the Client: The Client has the right to terminate Mashora’s services at any time, with or without cause, by giving written notice to Mashora. If the Client terminates the services before the agreed scope of work is completed, Mashora will cease further work and will take reasonable steps to wind down the engagement in an orderly manner. The Client will be responsible for paying Mashora for all services rendered and expenses incurred up to the date of termination. If a retainer or advance fee was paid, Mashora will refund any unearned portion in accordance with Section 5 (after deducting fees for work done and any expenses). The Client should also promptly retrieve any original documents or property they provided to Mashora, and Mashora will cooperate in transferring any files or information to the Client or their new advisors as directed, subject to settlement of outstanding fees.

• Termination by Mashora: Mashora may terminate or suspend services for cause under the following circumstances:

  • Client Breach: If the Client breaches any of these Terms or any material provision of a separate engagement agreement (for example, failure to pay an invoice within a reasonable time after reminder, or failure to fulfill Client Obligations in Section 3), and does not remedy the breach within a reasonable period after notice from Mashora, Mashora may terminate the engagement.
  • Legal or Ethical Reasons: Mashora may terminate if continuing the engagement would result in a violation of law or professional ethics. For instance, if a conflict of interest arises (i.e., the firm discovers it is representing another party with opposing interests in the same or related matter), or if the Client insists on a course of action that is illegal or against Mashora’s professional obligations, Mashora may have to withdraw from representation.
  • Lack of Cooperation or Communication: If the Client fails to cooperate, does not provide necessary information in a timely manner, or otherwise makes it unreasonably difficult for Mashora to carry out the engagement, Mashora may terminate the services after giving due warning and opportunity to the Client to rectify the situation.
  • Non-Payment: As noted, if the Client does not pay fees or expenses owed, Mashora may suspend work and, if the situation continues, formally terminate the engagement for non-payment.
  • Other Circumstances: Mashora may also terminate the engagement if unforeseen circumstances arise that make it impossible or impractical to continue (for example, the dissolution or bankruptcy of the Client’s company, or if Mashora’s ability to perform the services is impeded by changes in law or loss of key personnel). In such cases, Mashora will give as much notice as reasonably possible.

• Effect of Termination: Upon termination of services by either party:

  • Mashora will stop all work on the Client’s matter (except for any steps that are reasonably necessary to protect the Client’s immediate interests, such as filing a required document if a deadline is imminent, until the Client can arrange alternative counsel).
  • The Client shall promptly pay for all services rendered and expenses incurred up to the termination date. Any unpaid invoices become immediately due upon termination.
  • Mashora will, upon the Client’s request, hand over any remaining Client documents, case files, or property in our possession to the Client or to a new advisor designated by the Client, subject to retention of copies as required by law or our internal record-keeping policies. Certain documents produced by Mashora (such as internal work product or communications) may be considered attorney work product and may be retained by Mashora, but key documents the Client provided or that are needed for the matter will be transferred.
  • Each party will continue to be bound by certain provisions of these Terms that survive termination by their nature or by express statement. Specifically, Confidentiality (Section 4), Limitation of Liability (Section 6), Intellectual Property Rights (Section 8), Dispute Resolution and Governing Law (Section 10), and any payment obligations or indemnities for prior actions will survive the termination of the engagement.
  • If the engagement included any advance fee or trust funds held by Mashora on behalf of the Client, Mashora will provide an accounting and refund any remaining balance after settling all dues.

Termination of services shall not prejudice any rights or remedies that either party accrued prior to termination. Even after termination, the Client remains responsible for any obligations incurred while the agreement was in effect. Likewise, Mashora remains entitled to payment for work done and to enforce any terms that survive. Both Mashora and the Client agree to handle any transition professionally and courteously, aiming to minimize any disruption or prejudice to the Client’s matters.

8. Intellectual Property Rights

All intellectual property rights in the materials, documentation, advice, and deliverables provided by Mashora in the course of its services are protected by law. This section clarifies the ownership and permitted use of such intellectual property:

• Mashora’s Materials and Know-How: Unless otherwise agreed in writing, any reports, written advice, legal memoranda, templates, forms, methodologies, training materials, or other documents prepared by Mashora in connection with the services are and remain the intellectual property of Mashora. Mashora retains all rights, title, and interest in and to these materials, including any copyrights, trademarks, trade secrets, or other proprietary rights. The Client is granted a limited, non-exclusive, non-transferable license to use those materials solely for the Client’s internal purposes and the specific purposes for which they were provided. For example, if Mashora provides a legal advice memorandum or a company policy draft, the Client may use and rely on that document for their own operations or compliance, but they may not sell, publish, or distribute it to third parties (except as necessary to implement the advice, such as sharing a contract draft with the counterparty or a regulator).

• Client’s Materials: Any materials or information that the Client provides to Mashora, and any intellectual property already owned by the Client prior to the engagement, remain the property of the Client. For instance, if the Client provides company logos, corporate documents, or proprietary business information for Mashora to review or include in a filing, those remain owned by the Client. The Client does, however, grant Mashora a license to use and reference those materials as needed to perform the services (e.g., to reproduce documents for a court submission or to quote relevant excerpts in legal advice). Mashora will not use the Client’s intellectual property for any purpose other than delivering the services or as permitted by the Client.

• Use of Deliverables: The deliverables and advice provided by Mashora are intended for the sole and confidential use of the Client. The Client should not disclose Mashora’s written advice, reports, or other deliverables to any third party without Mashora’s prior consent, except under the following conditions: (a) disclosure to the Client’s other professional advisors (such as accountants or co-counsel) on a need-to-know basis, provided they are also bound to confidentiality; (b) disclosure required by law or regulatory authority (in which case the Client should, if possible, inform Mashora in advance); or (c) disclosure to persons for whom the advice was expressly obtained (for example, if the Client requested advice to be shared with a business partner or affiliate, which should be noted in the engagement). If a third party relies on any deliverable without Mashora’s consent, Mashora assumes no responsibility to that third party, as noted in Section 6.

• No Reproduction or Redistribution: The Client agrees not to reproduce, modify, publish, license, create derivative works from, or commercially exploit any of Mashora’s work product or intellectual property without Mashora’s explicit written permission. This includes not removing any logos, trademarks, disclaimers, or copyright notices from materials Mashora provides. If the Client wishes to use any deliverable or material for a broader purpose (for example, include a legal article or checklist provided by Mashora in a publicly distributed handbook), the Client must obtain Mashora’s consent and possibly a separate license agreement.

• Mashora’s Name and Trademarks: Mashora’s trade name, logos, and any service marks are the property of Mashora. Nothing in these Terms grants the Client any license or right to use Mashora’s name or logos, except as necessary to identify Mashora as the provider of services. The Client must not misrepresent their relationship with Mashora or imply Mashora’s endorsement of any of the Client’s products or services without authorization. However, the Client may factually state that Mashora is their consulting firm or legal advisor for the relevant matters, if needed (for example, in a permit application it might be disclosed that Mashora prepared it).

• Intellectual Property in General Advice: Mashora may provide the Client with general legal information, standard forms, or publicly available legal texts (like law excerpts or government forms). In such cases, those materials may be subject to copyrights of third parties (like government publishers). Mashora provides them for convenience, and the rights remain with the original owners. The Client’s use of such materials must comply with the applicable license or permitted use.

All intellectual property rights are reserved by Mashora and/or its licensors. The intent of this section is not to restrict the Client’s use of the advice for the purpose it was given, but to prevent unauthorized sharing or commercialization of Mashora’s work. If the Client has any uncertainty about how they may use a particular document or piece of advice provided by Mashora, the Client is encouraged to seek clarification from us to avoid any inadvertent breach of this section.

9. Third-Party Services

In providing our services, Mashora may utilize or recommend third-party services, platforms, or professionals to facilitate the completion of tasks. This section addresses Mashora’s role and liability concerning such third-party involvement:

• Use of Third-Party Tools and Platforms: Mashora sometimes relies on third-party tools, software, or platforms as part of service delivery. For example, we may use online legal research databases, government e-portal systems for filings (such as immigration or corporate registry portals), document courier services, translation services, or digital communication and storage platforms. While Mashora exercises due care in selecting reputable third-party tools and uses them in accordance with their intended purpose, we do not have direct control over these third-party services. Therefore, the Client acknowledges that Mashora is not responsible for technical problems, data breaches, downtime, or errors attributable to these external tools or platforms. If a third-party platform fails or causes a delay (for instance, a government website outage delaying a filing), Mashora will inform the Client and make reasonable efforts to mitigate the issue or find alternatives, but Mashora shall not be liable for the consequences of such failures as they are outside our control.

• Engagement of Third-Party Professionals: In certain cases, Mashora may, with the Client’s knowledge and consent, engage third-party professionals or service providers on behalf of the Client or recommend the Client directly engage them. Examples include hiring local counsel in another jurisdiction, seeking specialist advice (such as tax consulting, auditing, or translation from certified translators), or technical experts. When Mashora engages such third parties on the Client’s behalf (typically after consulting with the Client), those third parties may charge fees or costs which will be passed through to the Client (often as expenses under Section 5). Mashora will exercise reasonable care in selecting and instructing any such third-party, but Mashora is not responsible for the work product or negligence of third-party professionals not under our employment. They will be independent contractors or advisors. The Client may have a direct client relationship with those third parties as well, and any liability or warranty for their services will be governed by their separate terms of engagement.

• Third-Party Content and Websites: Mashora’s website or communications may contain references or links to third-party websites, resources, or content for informational purposes (e.g., linking to a government ministry site or an article). These links are provided as a convenience. Mashora does not endorse and is not responsible for the content, accuracy, or practices of any third-party websites or resources. If the Client accesses those links, they do so at their own risk, and any use of those websites is subject to the terms of use and privacy policies of the respective third parties.

• No Warranty for Third-Party Products: Any software, documents, forms, or products provided to the Client that are developed by a third party (for example, a template provided by a government authority or a software tool for document signing) are provided “as-is.” Mashora makes no representations or warranties concerning the quality, safety, or suitability of any third-party product or service. The Client should review and agree to the terms and conditions of those third-party products or services as required.

• Limitation of Liability for Third-Party Acts: As outlined in Section 6, Mashora shall not be liable for any damages or losses arising from the acts, omissions, or errors of any third party or the performance of any third-party services. This includes any delays or failures in service caused by third parties, or any harm resulting from third-party data breaches or misuse of information. The Client’s sole recourse in such situations will be against the third party responsible, though Mashora will reasonably assist the Client in pointing out the issue and providing available contact or context to help the Client address it with that third party.

Mashora’s goal is to provide a seamless service experience, and part of that involves integrating reliable third-party solutions when necessary. We will always act in the Client’s best interest when selecting or recommending third-party services and will obtain the Client’s consent where reasonably possible for any significant third-party involvement beyond routine tools. However, by acknowledging these Terms, the Client accepts that third-party involvement is often integral to modern legal and corporate services, and agrees that Mashora’s role is limited to managing such services and not guaranteeing their performance.

10. Dispute Resolution and Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them, or the provision of services by Mashora, shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). This governing law applies without regard to conflict of law principles, meaning that if there is a question about how to interpret these Terms, UAE law will be applied. Mashora operates in the UAE and is subject to its legal framework, and the parties agree that UAE law has a substantial relationship to this agreement.

• Good Faith Negotiations: In the event of any dispute, controversy, or claim between Mashora and the Client relating to these Terms or the services rendered (a “Dispute“), the parties agree first to attempt in good faith to resolve the Dispute informally through negotiation. Either party may initiate the negotiation by giving written notice to the other party summarizing the issue in dispute. Representatives of Mashora and the Client shall meet (or confer via telephone/videoconference) within a reasonable time and endeavor to resolve the Dispute through discussion, compromise, or other amicable means. Both parties agree to genuinely consider the other’s position and to act in good faith during these initial discussions.

• Arbitration Clause: If a Dispute cannot be resolved amicably within a reasonable time (for example, within 30 days from the date one party notified the other of the Dispute, unless extended by mutual agreement), then the Dispute shall be referred to and finally resolved by arbitration. The arbitration will be conducted in the UAE, under the following terms:

  • Arbitration Rules and Forum: The arbitration shall be administered by a reputable arbitration center in the UAE. Unless the parties agree otherwise, the arbitration will proceed under the Rules of the Dubai International Arbitration Centre (DIAC) (or, if DIAC is not available, another recognized arbitration body such as the Abu Dhabi Commercial Conciliation and Arbitration Center (ADCCAC) or the DIFC-LCIA Arbitration Centre). The rules in effect at the time of the dispute will apply, and the arbitrator(s) shall be neutral and appointed in accordance with those rules.
  • Number of Arbitrators and Language: The arbitration shall be heard and determined by one (1) arbitrator (unless the parties agree to three arbitrators for a particularly complex dispute). The language of arbitration shall be English. (If the Client prefers Arabic or if required by law for certain issues, the parties may agree on Arabic; otherwise documents in Arabic can be translated to English for the proceedings.)
  • Confidentiality of Arbitration: The arbitration proceedings, including any information exchanged and the decision rendered, shall be confidential, subject to any disclosure required by law or necessary to enforce the award.
  • Arbitration Award: The arbitrator’s award shall be final and binding on both parties. The award may include an order for payment of monetary damages, interest, and/or specific performance, as appropriate. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The parties agree to comply with the award without delay.
  • Costs: The costs of the arbitration (including arbitrator fees and administrative fees) shall be borne as determined by the arbitrator. Generally, each party will bear its own legal fees and costs, unless the arbitrator decides otherwise or the parties have agreed in writing on a different allocation (for example, shifting fees to the losing party if provided by law or agreement).

• Litigation and Jurisdiction: Notwithstanding the above arbitration clause, in certain cases either party may seek urgent or interim relief directly from the courts (for example, an injunction to prevent irreparable harm, or an order to preserve evidence) without violating the agreement to arbitrate. Apart from such interim measures, the parties agree not to litigate disputes in the courts except to enforce or challenge an arbitration award as permitted by UAE arbitration law. Should the arbitration clause be deemed inapplicable or unenforceable for a particular dispute, then such dispute shall be subject to the exclusive jurisdiction of the courts of the UAE. If needed, the parties specifically submit to the jurisdiction of the civil courts of the Emirate in which Mashora is primarily registered (e.g., Dubai courts if Mashora is a Dubai-registered entity), subject to any mandatory UAE federal jurisdiction rules.

• Governing Law: As stated, the governing law for these Terms and for any services provided by Mashora is the law of the United Arab Emirates. This includes, as applicable, the federal laws of the UAE and the local laws/regulations of the specific Emirate(s) relevant to the service or dispute. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international uniform laws shall not apply, if they might otherwise have been applicable.

By agreeing to these Terms, both Mashora and the Client confirm that they understand and accept this Dispute Resolution procedure. Arbitration is generally a private and efficient way to resolve disputes, and by using arbitration the parties give up their right to have disputes decided by a judge or jury in a public court, except as provided above. This section does not prevent the parties from at any time agreeing to an alternative form of dispute resolution (such as mediation) or a different forum by mutual consent, but in the absence of such further agreement, the terms of this section shall govern.

11. Modifications to Terms

Mashora reserves the right to update, revise, or otherwise modify these Terms of Service at any time in order to adapt to changes in our services, legal requirements, or business practices. However, any such modifications will be carried out in accordance with the procedure described below, to ensure that Clients are informed and that the changes are fair and transparent:

• Procedure for Updates: When Mashora makes a material change to these Terms, we will provide notice to existing clients. Notice may be given by posting the updated Terms on Mashora’s official website (with a new effective date indicated at the top of the Terms), and/or by other reasonable means such as via email to clients or a notification in our client portal (if one is used). For minor changes that do not substantially affect the Client’s rights or obligations (such as clarifications, drafting corrections, or changes required by law), posting the revised Terms on our website may serve as sufficient notice. For significant changes (for example, changes to payment terms, liability limitations, or dispute resolution procedures), Mashora will endeavor to notify active clients directly using the contact information on record.

• Client’s Acceptance of Changes: Continued use of Mashora’s services or failure to terminate the engagement after any updated Terms have been communicated will constitute acceptance of the changes. However, if a Client has a specific ongoing engagement with Mashora and objects to a material change in the Terms, the Client should promptly contact Mashora to discuss the concern. In some cases, for ongoing matters, the previously agreed Terms may continue to apply until the matter is concluded, unless the change is required by law. Mashora values its client relationships and will consider any reasonable objections to changes on a case-by-case basis, but reserves the right to enforce the updated Terms for any new engagements or renewals.

• Posting of Current Terms: The latest version of these Terms of Service will always be available on Mashora’s website (for example, on a “Terms of Service” or “Legal” page). The Terms will include the date of last revision for reference. Clients are encouraged to review the Terms periodically to stay informed of any updates. Mashora may also keep an archive of past versions for reference in case of any dispute about historical terms.

• Material Change Definition: A “material change” refers to any modification that significantly affects the rights or obligations of the Client or Mashora under these Terms. Purely administrative updates, corrections of typographical errors, or changes that provide additional clarity without affecting meaning are generally not considered material. Examples of potential material changes include modifying the limitation of liability, changing dispute resolution forums, significantly altering payment timelines or introducing new fees, or changes required by new laws that impact how we handle client data or confidentiality.

• Client Feedback: If any Client has questions or requires clarification about any change to the Terms, they are encouraged to reach out to Mashora for an explanation. We believe in transparency and will make reasonable efforts to explain the rationale behind significant changes if asked.

By accepting these Terms, the Client understands that the Terms may be updated in the future, and agrees to review notices of updates. Should the Client disagree with any updated Term, the Client’s remedy is to cease using Mashora’s services and, if applicable, terminate their engagement subject to Section 7. These Terms (and any future modifications) constitute the entire agreement between Mashora and the Client regarding the services (except as supplemented by any specific engagement letter or additional terms for particular services), and no oral or written statements or representations outside of these Terms (as modified from time to time) are binding on the parties.

12. Contact Information

If you have any questions, concerns, or require assistance regarding these Terms of Service or any aspect of Mashora’s services, you may contact us using the information provided below. Mashora maintains offices in the UAE and provides multiple channels for support and communication:

• Office Addresses:

  • Dubai Office: Mashora Legal & Corporate Consulting, [Address Placeholder], Dubai, United Arab Emirates. (For example: Office 123, XYZ Business Tower, Sheikh Zayed Road, Dubai).
  • Abu Dhabi Office: Mashora Legal & Corporate Consulting, [Address Placeholder], Abu Dhabi, United Arab Emirates. (For example: Suite 456, ABC Commercial Center, Corniche Road, Abu Dhabi).
    (Note: The above addresses are provided as examples. Please refer to our official website or contact us directly for the current and exact office addresses.)

• Telephone: +971 (0)X XXX XXXX. You can reach our main reception or client support line during business hours (Sunday to Thursday, 9:00 AM to 6:00 PM Gulf Standard Time). If calling from outside the UAE, please ensure to use the +971 country code. Our staff can direct your call to the appropriate department or personnel for assistance.

• Email: info@mashora.com (or contact@mashora.com). You can send us an email with your inquiries or issues. We strive to respond to all client communications promptly, typically within one business day. For ongoing matters, you may also contact your assigned consultant or attorney at their direct email address as provided in our correspondence.

• Website: www.mashora.com. Our website provides additional information about our services, office locations, and an online contact form. The website may also have a client portal or chat service for support (if available). Any updates to these Terms of Service or our privacy policy will be posted on the website.

• Postal Mail: If you need to send any official correspondence or documents via mail or courier, please address it to the Mashora office handling your matter (e.g., “Mashora Legal & Corporate Consulting – Dubai Office” followed by the address). Include any reference provided by Mashora (like a matter number or invoice number) to ensure proper routing internally.

Mashora values clear communication with our clients. When contacting us, please provide your name, contact information, and a clear description of your inquiry or issue so we can assist you more effectively. If your query is regarding an ongoing engagement, referencing the specific matter or file number (if known) will help us respond faster.

Effective Date: These Terms of Service are effective as of the date noted at the top of this document (or the date provided in the introduction if specified). They remain in effect until updated by Mashora.

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By engaging Mashora’s services, the Client acknowledges that they have read and understood these Terms of Service and agree to abide by them. These Terms, together with any engagement letter or service contract (if one is executed for a specific matter), represent the complete understanding between Mashora and the Client regarding the services described. If any provision of these Terms is found to be unenforceable under UAE law, the remaining provisions shall remain valid and enforceable. Mashora’s failure to enforce any provision of these Terms in a particular instance shall not constitute a waiver of our right to enforce it in the future.

We thank you for choosing Mashora as your legal and corporate consulting partner. If you have any questions about these Terms or need further clarification, do not hesitate to reach out using the contact information above. Our team is here to ensure that our services meet your needs and that our professional relationship is built on clarity, trust, and mutual respect.